Prudence has had a managerial kind of a day.
First off, she donned her union delegate hat, helping resolve a nasty, high-level bullying case.
Then after a fortifying long macchiato, she put her manager hat on to start of one of those lovely anachronisms that define the public sector: the sub-standard performance process.
The less said about that, the better.
Later on, she was amused to hear (and quite pleased) that she has a reputation as an operator.